Shipping policy

SHIPPING POLICY

Last Updated: 08/30/2026

Thank you for shopping with Kiyo Arts. We are thrilled to share our neon-drenched artwork and apparel with you. Because many of our products are made-to-order, please review our shipping process below so you know exactly when to expect your new piece.

1. Order Processing & "Made-to-Order"

To ensure the highest quality, our products (including canvas art, posters, and apparel) are made-to-order.

  • Production Time: It typically takes [3–7 business days] to print, construct, and quality-check your items before they are ready to ship.

  • Please note that order processing and production times are separate from the shipping transit times.

2. Shipping Rates

  • Standard Orders: Shipping cost may very between Items.

3. Domestic & International Shipping

We ship domestically within the United States and World Wide

  • Domestic Transit Times: Once dispatched, standard domestic orders typically arrive within [3–7 business days].

  • International Transit Times: Delivery for international orders generally takes [e.g., 10–25 business days], depending on the destination country and local customs processing.

4. Tracking Your Package

As soon as your package leaves our facilities, you will receive a shipping confirmation email containing your tracking number. You can use this link to follow your order's journey. Please allow 24–48 hours for the carrier to update the tracking information in their system after you receive the email.

5. Customs, Duties, and Taxes

For international orders, Kiyo Arts is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping (including tariffs and VAT) are the sole responsibility of the customer.

6. Damaged or Lost Packages

We take pride in packaging our artwork securely. However, if your item is damaged in transit, please refer to our Return Policy and contact us immediately with your order number and photos of the damage. If your package is lost or the tracking has not updated for [10+ business days], please reach out so we can investigate with the carrier.

7. Contact Us

If you have any questions regarding our shipping times, your order status, or tracking information, please reach out to us at Cameren@kiyoarts.com. Please include your order number in the subject line for the fastest service.