Shipping policy

Shipping Policy

Last updated: October 3, 2026

Every Kiyo Arts piece is made to order. Nothing is pulled from a warehouse shelf, so please read the timings below to know when to expect your order.

1. Handling and production time

Each order takes 2–7 business days to print, assemble and quality-check before it ships. This applies to all products: canvas art, posters, framed posters, tapestries, desk mats, pins, keychains and apparel. Canvas art is usually at the longer end of that range. Handling time is separate from delivery time.

2. Delivery time

United States: 3–7 business days after dispatch.
Alaska, Hawaii, Puerto Rico and US territories: allow up to 7–12 additional business days.
International: 10–30 business days after dispatch, depending on the destination and local customs.

For a US order, allow 5–14 business days in total from purchase to delivery.

3. Shipping rates

Shipping is calculated at checkout based on the items in your cart and your delivery address. You will see the full cost before you pay.

4. Orders with more than one item

Different products are made by different production partners. If your order includes more than one type of product, the items may ship separately and arrive on different days. You will receive tracking for each package.

5. Tracking

You will receive a shipping confirmation email with a tracking number when your order leaves production. Please allow 24–48 hours for the carrier to show tracking updates.

6. International orders

We ship to most countries; available destinations are shown at checkout. Customs fees, duties and taxes (including VAT) are charged by the destination country and are the customer's responsibility.

7. Changes and cancellations

Because production starts soon after you order, please contact us as quickly as possible if you need to change or cancel. Once an order is in production, it can no longer be changed or cancelled, but you can still return it within 30 days of delivery under our Return & Refund Policy.

8. Address accuracy

Please check your shipping address before you order. We cannot redirect a package once it has shipped.

9. Damaged or lost packages

If your order arrives damaged, see our Return & Refund Policy and email us with your order number and photos. If tracking has not updated for 10 business days, contact us and we will investigate with the carrier.