FAQ

We specialize in premium synthwave, vaporwave, and cyberpunk-inspired art. Our collection includes high-definition canvas prints, posters, tapestries, gaming desk mats, pins, keychains and original apparel designed to elevate your home or gaming setup.

Yes. Every piece at Kiyo Arts is original artwork by graphic designer Cameren, blending retro 90s nostalgia with modern digital glitch aesthetics so you receive a unique statement piece.

We don't hold warehouses of pre-printed inventory. When you place an order, your specific piece is printed just for you. That keeps quality high and cuts overproduction and waste.

Each item is custom-printed for you. Please allow 2–7 business days for handling, production and quality checks before your order is dispatched. Canvas art is usually at the longer end of that range.

Once shipped, standard delivery takes 3–7 business days within the US and 10–30 business days internationally. Alaska, Hawaii, Puerto Rico and US territories can take up to 7–12 additional business days. For a US order, allow 5–14 business days in total from purchase to delivery.

Shipping is calculated at checkout based on the items in your cart and your delivery address. You will see the full cost before you pay.

Yes, we ship to most countries; available destinations are shown at checkout. International orders take longer in transit, and customers are responsible for any local customs duties or import taxes.

As soon as your order leaves production, you'll receive a shipping confirmation email with your tracking number. Allow 24–48 hours for the carrier to show tracking updates.

Different products are made by different production partners, so an order with more than one type of product may ship in separate packages and arrive on different days. Each package has its own tracking.

If tracking has not updated for 10 business days, contact us and we will investigate with the carrier. If the carrier confirms the package is lost, we will send a replacement or refund your order.

Because orders go straight into our custom production queue, the window for changes is short. To update an address or cancel, contact us as soon as possible after ordering. Once an order is in production, it can no longer be changed or cancelled, but you can still return it within 30 days of delivery; see our Return & Refund Policy.

You can return any item within 30 days of delivery for a refund. Because every piece is made to order, the customer pays the return shipping, unless the item arrived damaged, defective or incorrect, in which case we cover it. We don't offer exchanges. See our full Return & Refund Policy for details.

Email Cameren@kiyoarts.com within 30 days of delivery with your order number and clear photos of the problem and the packaging. Damaged or defective items must be returned to us; once we approve your claim we will send return instructions, and Kiyo Arts covers the return shipping cost.

No. We do not offer exchanges on any product. If a size or format isn't right, you can return it within 30 days of delivery (you pay the return shipping) and place a new order. Please check the size chart before ordering.

Once we receive and inspect your return, we will email you to confirm the refund. Approved refunds go to your original payment method, and your bank or card provider may take 5–10 business days to show the credit.

Enter your code in the discount code field during checkout, before finalizing payment.

Yes. Project acceptance is subject to review, and commissions must be paid upfront to proceed. Start a request through our contact page with the details of your vision.

Premium matte canvas that kills glare, printed with UL-certified Greenguard Gold latex inks so neon, cosmic, and retro tones stay deep and crisp for years, stretched drum-tight over a solid 1.25-inch radiata pine frame that won't warp or bow.

Yes. Each canvas is stretched over a 1.25-inch radiata pine frame and ships ready to hang with rubber wall bumpers.

Yes. Framed posters are a matte print behind a protective acrylic cover in a solid wood frame, in black or white, and arrive with hanging hardware. Unframed posters are sold separately as prints only.

Tapestries are 100% polyester microfibre with hemmed edges, in sizes from 26 × 36 inches up to 88 × 104 inches. They are machine washable in cold water.

Desk mats come in three sizes: 14.4 × 12.1, 23.6 × 13.8 and 31.5 × 15.5 inches. They have a polyester surface and a natural rubber base. Spot clean with warm water and dish soap, using a soft-bristled brush for stubborn marks.

Button pins come in 1.25, 2.25 and 3 inch sizes with a safety-pin back. Acrylic keychains are printed on both sides and come in three sizes.

T-shirts are a unisex classic fit in 100% ring-spun cotton, in sizes XS to 5XL. Machine wash cold and tumble dry low.